Help and policies

How paying, cancelling and delivery work when you order with us.

Paying for your order

Orders are paid from your wallet. Top it up by transfer, and the money is added once we check the transfer.
Goods from China: orders under ¥2,000.00 take a 50% deposit, and orders of ¥2,000.00 or more are paid in full up front.
Anything still owed, with freight, is due once our logistics partner weighs your parcel. It leaves China once everything is paid.
Goods from Myanmar stock: you pay in full, with delivery, when you order.

Until we buy the item from the seller, you can cancel from your order's page.
Within 24 hours of ordering you get back everything you paid. After that, 10% of what you paid up front is kept as a handling fee.
Once the item is bought, the seller has to take it back before we can refund you. Contact us and we will ask the seller.
If the seller cannot supply the item, we cancel the order and refund everything you paid.
Orders from Myanmar stock can be cancelled free of charge until they are packed.
Refunds go back to your wallet.

Goods from China are bought from the seller, checked and weighed by our logistics partner in China, then shipped to Myanmar and delivered to your door.
Delivery of goods from Myanmar stock costs MMK 3,000.
Your order's page shows each step of your order, with cargo updates from our logistics partner.